Front Office Manager

작업 내용

Job Summary
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Responsibilities and Duties

• Welcome guests during check-in and giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.

• Coordinating and multi-tasking job duties in a busy environment.

• Should possess detailed information about the Hotel, city as well as the competition.

• Detailed information regarding arrivals and room requirements.

• Have up to date information on daily room occupancy

• Providing excellent customer service as per hotel standards.

• Greeting guests as they enter and exit the hotel.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Allocate rooms to all arriving guests.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Co-ordinate with housekeeping for clearing of rooms.

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Perform basic cashier activities as and when required.

• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

• Give proper and complete handover to the next shift.

• Follow the house rules and policies laid down by the management..

• Good command of the English language is essential, both written and verbal.

Sound reputed hotel / resort experience is mandatory.

Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food allowance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Remotely:

• No

Speak with the employer
+91 9778040066