Microsoft Hiring For Support Engineer(Outlook)

☞ Microsoft Corporation

View: 103

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka Hyderabad / Secunderabad Telangana

Category: IT - Software

Industry: IT Services & Consulting

Position: Technical Support Engineer

Job type: Full Time, Permanent

Salary: ₹ 5,00,000 - 15,00,000 P.A.

Experience: 3 - 8 years

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Job content

Dear Candidate,
Greetings from Microsoft.
Currently Microsoft is hiring for a dynamic role of Support Engineer in Outlook domain for Bangalore/Hyderabad locations.
Kindly have a look on the below JD and if interested kindly share me your resume to
v-dmohanta@microsoft.com
Designation – Support Engineer
Exp – 3-8 yrs
Job Location – Bangalore/Hyderabad
Night Shift – Anytime 5PM onwards.
Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Language Qualification
English Language: fluent in reading, writing and speaking.
Required for Exchange
• Deep understanding in Exchange architecture
• Deep troubleshooting skills with Exchange
• Experience with Exchange 2010, 2013 and 2016
• Experience with Windows Server 2012 and 2016
• Design, administration and/or support experience with Exchange On-Premise and Exchange Online environments
• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS
• O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
Required for Outlook
• Microsoft Office applications & Outlook 2010/2013/2016
• Microsoft Office 365 and/or Exchange on-premise servers administration (2007/2010/2013/2016)
• Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Networking (HTTP, DNS, TCP/IP)
• Outlook for iOS, Outlook for Android, and Outlook for Mac
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Deadline: 20-06-2024

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