Network Operations Representative

Job content

Project Role :Network Operations Representative
Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills :Enterprise Network Operations
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :BE

Summary: As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the lifecycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. Your typical day will involve managing back-office system data records, supporting customer activations and configuration adjustments, and ensuring smooth network operations. Roles & Responsibilities: - Configure, integrate, and manage the lifecycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. - Manage back-office system data records to ensure accurate and up-to-date information. - Support customer activations and configuration adjustments to ensure smooth network operations. - Collaborate with cross-functional teams to troubleshoot and resolve network issues in a timely manner. - Ensure compliance with established policies, procedures, and standards for network operations. Liaising with the customer technical representatives. Provide recommendations to client on deployment of new features Create and Manage requests on ITSM tool Client escalation management, stake holder management Network Security operations management Professional & Technical Skills: Excellent knowledge and troubleshooting skills on Cisco Switches, Aruba Wireless Access Points, Aruba Wireless Controllers, Cisco Routers, Firewalls (Fortinet, Checkpoint, Cisco), Riverbed Bandwidth Optimizers, F5 Load Balancers, NetScaler and BlueCoat Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution Capacity management, forecasting and recommendation Excellent Written and Verbal Communication Flexible to work in 24x7 Shifts Should have 6+ years of experience in Network operational support/management roles Should have 2+ years’ experience in managing small to medium sized teams Should have supported Network deployments Should have experience performing Network transitions / transformations Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) Additional Information: Good To have • CCNA and CCNP Certifications • Security Certifications