Process Associate - Customer Service - Non Voice

☞ Genpact

View: 109

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Other IT - Hardware / Networking Information Technology

Industry: Consulting Business Services

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Process Associate - Customer Service - Non Voice-HIG006920

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


We are inviting applications for the role of Process Associate, Customer Service


In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.

Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Duties and Responsibilities Summary:

Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
Active user of Internet, various applications, 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious, agile and creative, operating in a fast-paced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews, Testing & Building test cases is an added responsibility
Qualifications we seek in you

Minimum qualifications

Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications

Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


JobProcess Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor’s / Graduation / Equivalent

Job PostingJul 8, 2021, 6:57:10 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Deadline: 20-06-2024

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