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Process Transformation Lead
View: 101
Update day: 28-05-2024
Location: Bengaluru / Bangalore Karnataka
Category: Other
Industry: Information Technology
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Job content
Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As an SME you will be involved in various aspects of client acquisition - RFX support, due diligence, client presentations, transition support and stabilization. You will also support new offering development and specific projects with existing accounts to enable efficiency/effectiveness improvements
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As an SME you will be involved in various aspects of client acquisition - RFX support, due diligence, client presentations, transition support and stabilization. You will also support new offering development and specific projects with existing accounts to enable efficiency/effectiveness improvements
- Responsible for creating and percolating POV on leading practices and establishing thought leadership in various engagement areas
- You will lead the implementation of the platform by providing business requirements to development team and ensuring the client commitments are translated into functionalities
- You will own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
- You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits
- Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
- Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Required Technical and Professional Expertise
- Experience of 15 to 18 years of experience in Finance domain and preferably in a BPO environment
- Validated skills and experience in handling various aspects of Procure to Pay
- Good understanding of practices, processes, controls, improvement ideas in PTP
- Prior Exposure to solution cycle will be preferred
- Exposure to platform solutions, e-invoicing platforms and other technology solutions in PTP domain is an advantage
- Ability to exponent and engage multiple customers across the globe and handle critical issues
- Focus on implementation - essential for delivery as per SLAs/ SOW
Preferred Technical and Professional Expertise
- A Chartered Accountant or Masters in Business administration finance
- Proven experience in end to end Procure to Pay process
- In depth process knowledge in central finance reporting, management reporting and reports
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
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Deadline: 12-07-2024
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