Product Manager Loyalty

We are looking for a Product Manager to help us develop the enhanced chart of the future for our CRM/ Loyalty platform. In this role, you will work with a team of product owners and talented developers to launch new functionality to drive greater adoption of our Loyalty Management solution. You should be comfortable working both at the strategic level and diving deep into details as needed to ensure high quality execution. You will take ownership and be able to influence others to deliver on your goals. Collaboration with a diverse set of internal teams is a key to your success in this role.

You will chart the course of enhancing existing products and/ or creating new products that solve real problems for our customers and internal stakeholders (including legal, privacy and IT security teams). Further, your interaction and work with our global clients will enable you to enable and develop products that grow with our customers and their business needs. There will be multiple initiatives on your plate which you will actively drive.

Role Responsibilities

• Owning, building, and driving the customer experience
• Partnering with key external internal stakeholders to define the product strategy
• Partnering with our global sales team to promote the product strategy
• Identify and validate market trends opportunities for growth
• Partnering with internal teams to identify and influence development of new products and services
• Promoting data-driven decision making throughout the team
• Build and manage high quality product roadmap, fed by:
• Product vision strategy
• Market research
• Competitor analysis
• Conducting customer research and understanding customer needs
• Gain support for the roadmap from stakeholders by writing narratives and influencing peers and senior leadership
• Translate product strategy into detailed requirements and prototypes. Scope and prioritize activities based on business and customer impact
• Bridge business goals, user needs and technical feasibility as you help design and ship products
• Set quarterly and annual goals and priorities for the team to execute against
• Creating program goals and related metrics, track progress and manage obstacles to achieve your objectives
• Oversee reporting of business goals, metrics, and dashboard with the intent of identifying and driving towards operational excellence and continuous performance improvement
• Keep leadership updated
• Report to SBU senior management, SDM team on the status of hiring, bench, utilization etc

Technical Qualifications

Basic Qualifications

• 7-10 years experience in a Product Management role within the software industry
• Entrepreneurial drive - you have a nose for innovation and a vision for where things need to go
• Awareness of latest trends in airline and customer relationship management domains
• Experience creating strategic product roadmaps, working with cross-functional, geographically distributed teams
• Ability to prioritize complex deliverables, negotiate with stakeholders, and run large meetings with technical/ business leaders
• Understanding and practice with product management methodologies, especially those that support agile software development environments
• Self-directed, take initiatives, has a bias to action performs tasks without being directed, sees problems and solves them without being asked
• Ability to build rapport with the senior leadership team internally and within customers
• Curiosity and thirst for learning and ability to do it quickly
• Outside-in, data-backed orientation
• Ability to work with tactical/ strategic, customer/ market priorities
• Problem-solving aptitude creative thinking skills
• Outstanding written and verbal communication skills are a requirement
• Bachelor s degree in Computer Science, Mathematics, Statistics, Economics, Finance, Engineering

Preferred qualifications

• Experience in end to end Product Management, having either launched or driven high growth of an existing product, comfortable working with and influencing senior leaders
• Knowledge of customer analytics domain and CRM vendors and technologies in digital services industry
• Hands-on experience working with customer analytics solutions in any of the Consumer or Retail domains
• Familiarity with customer behaviour analytics strategies like Lifetime Value, Personalization, Self-Service Analytics etc.