Production Support Engineer

Hogarth Worldwide, Chennai is looking for a Production Support Engineer who will be supporting the production users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.

The role will be required to work on a flexible rota,including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

Responsibilities:

• Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems
• Set up and commission production workstations
• Assist in the deployment of Hogarth facilities and turnkey production systems
• Install and test new facilities and equipment
• Analyse and rectify technical faults on equipment and systems
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Communicate production issues with team colleagues and management and provide workable solutions
• Document and update documentation on standard procedures in real time
• To complete project work as set by the team manager / senior engineer
• Able to liaise directly with the team manager and deputize as necessary
• Working with standard application suites and custom workflow tools at Hogarth

Essential Experience & Skills Required:

• Experience in similar role in a media production environment
• Good working knowledge of media production processes and services
• General "can-do" service attitude
• Excellent time management skills & multi-tasking abilities within tight deadlines
• Excellent communication and organisational skills
• Be able to work independently as well as part a team
• Form good working relationships with end users
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Able to adapt to new working methods & practice technology advances
• Keep abreast of changes in technology by investigating new systems, techniques and equipment; particularly Adobe technologies
• Good knowledge of Mac OSX, Autodesk Applications (Flame / Flame Assist) , Networking, File systems, SAN / NAS, Adobe Creative Suite.
• Knowledge of Fibre (Types & Modes)

Desirable Experience:

• Technical Experience of ProTools
• Technical Experience of Filesystems
• Designed & Implemented Editing / Grading Suites
• Technical Experience of Casper (ALL Modules)
• Technical Experience of BASH Scripting / CLI
• Technical Experience of Licensing (Nodelocked / Server, inc LMTools, FLEXlm)
• JAMF Casper knowledge

The standard applications include, but are not restricted to; Adobe Creative Suite, Autodesk Maya, Autodesk Flame & Flame Assist, Avid ProTools, Maxon Cinema 4D, Microsoft Office, The Foundry Nuke and Active Directory.