Production Support Engineer

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View: 106

Update day: 30-05-2024

Location: Navi Mumbai Maharashtra

Category: Mechanical / Technical Pharmaceutical / Chemical / Biotech Maintenance

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Job content

Job Information

    Province

    Maharashtra

    Industry

    Software Product

    Shift Timing

    Rotational but only night

    Work Experience

    2-4 Years

    Weekly Off

    Sunday Fixed off + 2 Saturdays Off

    City

    Navi Mumbai

    Country

    India

    Postal Code

    400710

Job Description

Roles and Responsibilities:


  • Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
  • Look for areas of improvement in monitoring and application stability.
  • Should be open to learn FCI’s in house Product and other technologies and excel them.
  • Communicate with line of business and management the overall status and health of the application.
  • Be the first point of contact for production issues, support requests and alerts.
  • Ensure issues and outages are properly documented.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Documents major maintenance events and other significant product related issues
  • Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
  • Directs and coordinates operation, maintenance, and repair of equipment and systems infield installations and internal teams.
  • Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
  • Writes and submits Engineering Change Requests (ECRs) to engineers to correct product performance deficiencies or reliability problems.
  • Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
    • Documentation of application flows, monitoring techniques and resolution playbooks



Requirements



  • Bachelor’s degree in computers science or a related field.
  • 3+ years of experience in Technical Production Support
  • Strong analytical and problem-solving skills.
  • Good knowledge of MySQL and Unix, including queries and commands
  • Familiarity with object-oriented design and programming principles and patterns, knowledge of any programming language like Java is a plus.
  • Understanding of message brokers like Kafka & Understanding of AWS.
  • Experience with Application and server Security monitoring and best practices is a plus.
  • Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
    • Ability to perform data analysis from both business and IT, identify insights, and present findings.




Benefits

Employee Benefits:

  • Cashless medical insurance for employees, spouses, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • Sodexo benefits for income tax savings
  • National Pension Scheme
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Deadline: 14-07-2024

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