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Customer Support Associate - German, AbeBooks
Ver: 104
Dia de atualização: 28-05-2024
Localização: Hyderabad / Secunderabad Telangana
Categoria: Outro Consultoria / Atendimento ao Cliente
Indústria:
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Conteúdo do emprego
- B2 or above fluency in both written and verbal communication in English and German language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
- Strong prioritization and time management skills.
- Ready to work in 24/7 support model.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
The German Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns.
The successful candidate has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment.
Key job responsibilities
- Provide prompt and efficient service to AbeBooks buyers and sellers by email
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Escalate internal and external issues when necessary through the appropriate channels.
- Actively seek solutions to simplify processes and improve the customer experience
- B2 or above fluency in both written and verbal communication in English and German language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
- Strong prioritization and time management skills.
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
- Experience troubleshooting with customers
- Experience in training, coaching or mentoring
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Data limite: 12-07-2024
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