DGM-Operations

ROLES & RESPONSIBILITIES

Job Purpose/Objective

• To handle high-level managerial responsibilities for overall operational work across the PAN India with driving excellence, process, and implementation of operational compliances as per customer needs/ SOP/ policies & procedures of the company or Government.
  

Key responsibilities

• To handle high-level managerial responsibilities for overall operational work across the PAN India with driving excellence, process, and implementation of operational compliances as per customer needs/ SOP/ policies & procedures of the company or Government.
• To deliver significant change management solutions, and ongoing cultural change.
• Succession planning & Team building management with leadership to PAN India team.
• To monitor/ drive and achieve the PAN India revenue, cost target, KPI’s and SLA as per the agreed understanding with customers.
• Budget/ Debt Control management of the PAN India and be responsible for customer accounts of the PAN India.
• To maintain segment standards on profit margins & discount guidelines and meet out the profit targets/ on-time submission of MIS on monthly basis.
• To review key customers, supply chain needs and identify where DSC can best apply value with operations simulation models for major new business opportunities
• Implement/ support business vision, strategic business activities, development of business plans for DSC and create the road map for implementation.
• Leading MBR (Monthly Business review) /QBR (Quarterly Business review) with customers in the PAN India.
• Work with Business Development Team and Solution Team to support the business development activity and establish relationships with key decision makers and influencers in target accounts.
• Responsible for inventory management in the PAN India.
• Collaborate with the other functions and business’s for achieving common targets of the organization.
  

QUALIFICATIONS & COMPETENCIES

• Skills and Competencies

• Rich Exposure in Operations, Implementation in warehousing and logistics industry
• Ability to work under advanced IT environment/Tech savvy
• Should have handled P&L responsibility.
• Proactive approach and problem-solving skills Relevant knowledge of service solutions across the logistic value chain
• Possess excellent communication, team management & interpersonal skills
• Excellent leadership capability with the ability to ensure Operational targets and budgets are achieved by the Operations team.
• Good interpersonal skills, excellent team building capabilities, planning, co-ordination, and decision-making skills
• Demonstration of strong planning skills essential and good project management skills
• Good interpersonal skills and ability to effectively work with/coach senior leadership.
• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
• Ability to work across the business to implement and execute change.
• Ability to impact organization results through influence across organizational boundaries.
• Strong networker, influencer, and team player.
  

• Stakeholder
  

Internal: Operations/ Warehouse Managers, Sales/ Support Functions

External: Customer & Vendors

• Educational Qualification (min)

• Graduate or MBA in Operations/ Supply-chain management, with deep understanding of the Cold Chain Business
  

• Preferred Certifications if any

• Lean Management & Six Sigma
  

• Range/ Min no of years - of overall Experience required

• Minimum 10+ years of industry experience with at least 5 years in Managerial position with Cold Chain industry
  

• Min no of years of Industry specific experience required, if any & the industry type

• 5 years in Cold Chain Company