Engineer II, Field Service

Job Description

About the company

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Introduction to the Division /Function

Thermo Scientific Environmental division provides products and service solutions for Ambient air quality analysis and continuous Emissions and Source Gas Monitoring systems that meets Government regulations & industrial safety standards. Some popular air quality analysis products are PM10, PM2.5, CO, NOX, SO2, O3 Analyzers and other.

We also provide wide range of analyzers and their services for process monitoring system as well. Some popular process monitoring products are SOLA II, Mas Spec, Flow Computer, Gas and Liquid Density meters and others.

Role Description/Position Summary

This position is accountable for Service revenue, booking, business development for India West region. They are also responsible maintaining the key performance indicator like CAS, DT, RT, DTR, Utilization, etc.

Responsibilities

• This position will be of EPM service team. This is also encouraged for the business development opportunities which includes finalization of service contract, spares, revamping, reinstallation, upgrades or any other kind of ADHOC services, finalization of Muti Vendor Contract and YOY revenue growth planning.
• Analysis of different critical metric (CAS, DT, DTR, Utilization) parameters and It’s development plan.
• Achievement of financial objectives as assigned and completion of the cycle of order process.
• Achieve the assigned spares and Service revenue targets.
• Achieving and improving DSO.(Weekly call with AR team)
• Process Compliance and Initiatives (Timely closure of performance management- Self assessment, feedback, goal setting, mid year, ethics & compliance training. All of these will be applicable).

• Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
• Accurate completion of all the Customer and Invoicing and Vendor expense statements submission.
• Other data which is asked from time to time through Mobility Portal and emails to ensure communication flow.
• Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate team of operations
  Meet the Service Important metrics like RT (Response Time), DTR (Days to Repair), DT (Down Time), FTFR (First Time Fix Rate)
• Arrangement of Customer training, workshop.
• Hiring Contingent Engineer.
• Monitoring and reducing the spares parts consumption under CMC.
• Taking initiatives to increase spares parts localization.
• Fulfill the ISO audit compliance.
• Proving accurate revenue (Backlog, due billing, T&M, B&B etc.) and boking forecast on weekly basis.
• Attend all the call within the team and division.

Minimum Educational Qualification

• Degree in Instrumentation / Electronics

Skills, Knowledge andExperience Requirement:

• Minimum 8-10 year of service experience in Analyser field. Service Experience in different kind of gas and dust analyser used in environment monitoring and process monitoring are preferred. Working experience in PLC and Data Accusation System Software are also preferred.
• Excellent interpersonal skill, written and verbal.
• Independently handling the territory and be self motivated.
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.