Operations Manager

☞ HyreFox Consultants

Ver: 101

Dia de atualização: 29-04-2024

Localização: Indore Madhya Pradesh

Categoria: Gestão executiva Produção / Operação

Indústria: Staffing Recruiting

Posição: Mid-Senior level

Tipo de empregos: Full-time

Loading ...

Conteúdo do emprego

Exp: 1-3 years; Develop objectives for the day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.) Prepare reports for different departments or upper management Requirements and skills Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient Other Details Keywords .
Loading ...
Loading ...

Data limite: 13-06-2024

Clique para aplicar para o candidato livre

Aplicar

Reportar emprego
Loading ...
Loading ...

EMPREGOS SEMELHANTES

Loading ...
Loading ...