Quality Analyst / Sr. Quality Analyst

☞ Ziff Davis Performance Marketing

View: 102

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Marketing / PR Education / Training

Industry:

Loading ...

Job content

Department: Quality

Summary

The Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.

Responsibilities

  • Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit.
  • Coach & mentor executives to help them improve their productivity, quality etc.
  • Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team
  • Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes
  • Work closely with other functions with a view to optimize productivity of available resources
  • Publish lead report – A report on the no. of leads qualified or disqualified
Loading ...
Loading ...

Deadline: 20-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...