Reservations Manager

Job content

• Having knowledge of entire Reservation Procedure according to International Hotel manual system.

• Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

• Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

• Allocate daily tasks to Reservations staff .

• Review reservation booked daily.

• Review arrival report daily.

• Responsible for preparation of occupancy forecast.

• Responsible for training staff.

• Responsible for implementation of policies and procedures.

• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

• Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.

• Identify Top Producing Accounts ensure proper recognition by Reservation staff.

• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

• Responsible for various Production reports and supply to each department concerned.

• Monitoring Telephone Manner and general performance of reservations staff daily.

• Ensure special handling of repeats guest and very VIP guest.

• Observes and ensures that proper telephone manners are maintained at all times

• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

• Follows up tentative bookings and update reservation status

• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy

• Review room blocking for Long Stay. Suites and special group request.

• Supervising of Group Reservations.

• Maintain cordial relations with commercial clients.

• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

• Responsible for work schedule

• Responsible for maintaining a Neat and Orderly position at all times.

• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Experience and Education :

Minimum 3 years experience as Reservation supervisor or Asst. Manager on a reputed hotel.Graduation from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.

Job Type: Full-time

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 9633979916