RSA - Product Operations Engineer - I6

Key Responsibilities

• The CloudOps Engineer is responsible for 24/7 availability for all cloud hosted and a cloud SaaS systems and services

• Front line Support and sustain customer facing Applications in AWS Production environments

• Initiate Incident Response for cloud outages, respond, troubleshoot and resolve production alerts, and escalate as needed to ensure operating within SLAs

• Analyze trends to pro-actively prevent incidents, and provide continuous improvements to system automation and management systems.

• Support infrastructure provisioning though CloudFormation

• Maintain CI/CD pipelines, build and deploy application stacks in dev/qa/prod environments

• Participate in regular scheduled Cloud Updates and Maintenance

• Assist in security vulnerability and remediation

• Evolve best practices around cloud operations for all product teams to follow

• Work with Product R & D teams in provisioning and deploying applications on promote to production environments and during roll backs

• Manage and execute Disaster recovery procedures

Required Technical Skills

• Hands on experience with cloud infrastructure, preferably a certified AWS SysOps Admin

• Hands on Experience with AWS Web Services across Compute(EC2, ECS/fargate Lambda), S3, RDS, Network, Security and Management & Governance(CloudWatch, CloudTrail, CloudFormation, Config, OpsWorks, WAF), CloudFront, API GW, ELB and other key AWS Services

• Experience or familiarity with provisioning tools like Terraform, CloudFormation or equivalent

• Strong working knowledge of Cloud operational best practices.

• Experience in automating recurring operational procedures using Python or any script

• Experience in Linux and Shell scripts

• Experience with configuring security tools

• Experience with Incident Management tools (PagerDuty or similar) and monitoring tools (DataDog or Splunk or similar)

• Experience with Gitlab

Desired Behavior

• Customer-service oriented

• Ability to handle multiple tasks concurrently

• A proven record of being able to work independently and collaboratively

• Must be able to work extended hours as needed including being available for off hours production support

• Continuous Learning mindset, and never give-up attitude

Experience: 3+ years of experience in Cloud Operations within Product Development Organization.

Education : Masters or Bachelor degree in Engineering (CS, ECE, IT)

Experience : 3+ Years with preferably in enterprise product companies

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with RSA.

Location

RSA Office in Bangalore, India

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics.