SecurID Governance and Life Cycle - Senior Engineer , Technical Support

About RSA:

RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change. For more information, go to rsa.com.

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages.

Key Responsibilities:
As a Senior Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve complex customer issues.

You will:

• Resolve customer-reported issues while working closely with other cross functional teams, occasionally traveling to customer sites
• Apply your advanced technical expertise using standard operating and diagnostic protocols to resolve a range of highly complex system level issues
• Drive operational excellence through quality closures and proper escalation of issues
• Lead efforts in facilitating problem re-creation and failure analysis of system level issues
• Create and deliver timely and highly focused training programs

Essential Requirements:

• 6 to 10 years of overall experience with strong experience in a previous technical support role.
• At least 5+ years of experience in the Identity and Access Management Domain with Strong troubleshooting skills.
• Knowledge about Web Logic, WebSphere and Wild fly
• Strong Knowledge about Linux and web-based applications including hands-on experience, troubleshooting and administration.
• Advanced Database SQL knowledge including hands-on experience, troubleshooting and administration.
• First-rate customer focus
• Excellent communications and interpersonal skills
• Ability to work under pressure with calmness and composure
• Exceptional analytical ability

Desirable Requirements:

• Strong experience in a previous technical support role
• Core Java Basics
• Certification on any IAM Product