Senior Assistant, Sales Operations

Job Title Senior Assistant, Sales Operations

Competitive salary

Location: Bangalore, India

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Assistant on our Sales Operations team in Bangalore.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Key Responsibilities

• Role Responsibilities:

• Drive action on key Help a Customer(HAC) submissions
• Customer focused attitude to drive the resolution for Sales team
• Primarily working internally with responsible business functions in Dell to drive closure. Occasional customer facing interaction may be required.
• Work with resolution groups globally and across all business functions.
• Ability to multi-task to use multiple tools and handle multiple escalations at same time
• Ability to handle changing priorities on daily or hourly basis due to the needs of the business
• Detailed orientated to track multiple instances simultaneously
• Intake analyze and assign executive escalations to various business functions.

Qualifications

Graduate Care/Sales Support experience preferred. Strong attention to details. Customer Experience Focused. Self-management, Fluent in professional communication in English - written and verbal. Excellent knowledge on Dell products, enterprise, software, services portfolio. Flexible work hours. Knowledge of Care/Tech processes and tools. (fusion, Delta, OP, OEP, SFDC Lightning, etc.,)

Time in role requirement: Minimum 18 months.
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.