Senior Helpdesk Associate
☞ NLB SERVICES PRIVATE LIMITED
View: 104
Update day: 06-05-2024
Location: Greater Noida Uttar Pradesh Noida
Category: Consulting / Customer Service Production / Operation
Industry: BPO Call Centre
Position: Associate/Senior Associate -(Technical)
Job type: Full Time, Permanent
Salary: ₹ 4,00,000 - 5,00,000 P.A.
Experience: 2 - 7 years
Job content
Urgent Hiring
For Interview schedule
Contact : Sheeran 9315060883(Call/ Whatsapp)
Job Title: Helpdesk Senior Associate
Location: Noida and Bangalore
Salary : 4.2 LPA to 5 LPA ( Depend upon last withdrawn CTC and Interview performance) + Shift Allowances
Level-1.5
Job description:
- Provide L1/L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer
- Provide support for O365 and other applications
- Must have exposure in Outlook troubleshooting
Basic Qualifications
- Senior Helpdesk Associate in Service Desk
- Must be a Graduate.
- Good communication skills with 2+ years of international calling experience for tech support
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Deadline: 20-06-2024
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