Senior Manager, Customer/Technical Training

Job Title: Senior Manager, Customer/ Technical Training

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Senior Manager, Customer/ Technical training on our Customer Technical Training team team in Bangalore.

What you’ll achieve

Assists in the integration of complex business factors and new work processes to develop and implement long-term strategic training plans, policies and procedures to support and achieve business objectives Provides on-going consultation on training and development research, learning and motivation theory, and new materials, methods, and techniques that ensure optimal level of training delivery initiatives Collaborates with leadership at all levels to identify training needs and develop strategic programs to best address requirements

You will:

Directs the efforts of a team of training managers, performance and quality consultants who are responsible for the design, implementation, deployment, and administration of high quality training programs/practices, policies and procedures to all levels of personnel Establishes performance metrics for team to achieve

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Manage, motivate and retain a highly skilled set of Technical Instructors, across specific geos within APJ
• Mentor and ensure the continued development of the Team Members in technical and personality developments skills, to enable them to do their job effectively
• Work with Internal Stake-Holders and Sales organizations to understand and cater to their continued training requirements
• Understands and foresees implications of decisions and the core business process and purpose of the functional area.
• In-depth customer knowledge to provide appropriate solutions and also develops and applies project management techniques.
• Delivering training to multiple stakeholder Audiences

Desirable Requirements

• Knowledge of industry and business principles.
• Enhances own knowledge through understanding business trends and objectives.
• Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information.
  • Qualitative information
  • Quantitative research
  • Trend data
• Handles diverse range of issues that require evaluation of a variety of factors including current business trends.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30-June-2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.