Senior System Administrator/IT Infrastructure Delivery

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior System Administrator (MQ)

Principal responsibilities:

• The ideal candidate for this role will have good knowledge of Unix/Windows operating systems and commands, basic knowledge on shell scripting & networking principles. Some exposure to Mainframes/I-series is desirable but not mandatory
• The associate should be familiar with the terminology of Websphere MQ as a tool. Knowledge of IBM Tivoli Monitoring, MQ IPT and other Middleware products will be an added advantage

• Providing Production Support for all HSBC services globally using MQ
• Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
• Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency
• Ensure high availability of services
• Understand business, environments, shared services to prioritize incidents
• Follow best practices while addressing issues
• Participate in crisis calls as applicable following the etiquette
• Proactively identify problem situations, review the problems, engage associates to plan for investigation and resolution
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence
• Escalate issues as appropriate
• Sustain quality in delivery and employ appropriate measures for improvement
• Ready to work in 24x7 support environment

Qualifications

Essential technical skills:

1) Distributed queuing

2) MQ clustering

3) Complete awareness of MQ message flows and review the MQ architecture.

4) Troubleshooting of the incidents occurred in the MQ environment (Production & Test Environment)

5) Knowledge of SSL implementation within MQ

6) Understanding of MQ Client-Server architecture

7) Resolve authorization and connectivity problems.

8) Knowledge of MQI calls

9) Backup and Recovery of the MQ objects/messages

10) MQ Contingency practices

11) Understanding of MQ monitoring and configuration.

12) Create basic UNIX shell scripts for MQ administration and Support activities.

13) Strong practical experience with MQ in Production Environment.

14) Excellent communication skills which are effective within a globally distributed team.

15) Good time management and prioritization of tasks

Essential soft skills:

1) Good analytical skills, with the ability to multi task

2) Ability to work independently, take responsibility and be a self-learner

3) Interpersonal and organizational skills

4) Ability to work within international environment, and across cultures

5) Ability to work under time and stress pressure

6) Ability to continuously provide high quality of service and to ensure compliance of internal policies

7) Pro-active, confident & delivery focused

8) Team player and adaptable to change

9) Working in virtual teams distributed globally

10) Working with disparate and demanding client groups

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

**Issued By HSBC Software Development Centre***