Service Delivery Engineer 2- Backup

Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Engineer on our Professional Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Strong Knowledge of Implementation & Configuration of Enterprise Backup products. Added advantage if experienced with Dell EMC Backup products i.e. Data Domain, Avamar, Networker, IDPA, DPA reporting
• Serve as a specialist and collaborate with the Solution architect / Planning engineer and Project Manager to develop sound technical implementation & configuration plans and architectural design strategies
• Develop and cultivate excellent customer relationships through negotiation, conflict resolution and crisis management
• Contribute to the development of best practices through collaboration in team meetings
• Provide technical implementation expertise for assigned engagements to optimize results for the customer, maintaining awareness of existing or potential customer software/hardware situations and ensuring operational excellence through quality closures as deemed necessary

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• At least 4 years of related experience in a professional role
• Should have strong backup product implementation, administration knowledge
• Good understanding of IP networking skills
• Solid writing skills and a proven ability to document processes
• Strong communication and problem-solving skills
• Able to handle critical issues and work with the customer and stake holders to provide Services.
• Understanding of project management principles and methodologies
• Good understanding and experience of Virtualization
• Good understanding on server platform such as RHEL, SUSE, CentOS and Windows.
• Good understand on Disaster Recovery/BCP concept

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 01 Aug 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.