Service Delivery Ops Associate Manager

Job content

Skill required: Order to Cash - Billing Processing
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The incumbent should have good knowledge of the end-to-end Accounts Receivable lifecycle and will be responsible for • Overlook the entire processes that start from customer inquiries, and sales orders to delivery and invoicing. • Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. • He/she must have worked in a Shared service center for an international client, a BPO organization. • Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Qualifications: • Minimum 10-14 years of into end to end AR in Finance & Accounting function • BPO experience will be an added advantage but not mandatory • Minimum Bachelor’s degree in Finance Accounting or related field • Good knowledge of all the subprocesses within AR. System & applications. • Experience working in SAP Hanna 4 & High Radius would be preferred and an added advantage. • Sound knowledge of MS Excel & word. • Having advanced Excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing with AR Billing SMEs
Roles and Responsibilities: • Provide services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes • Lead Credit Collections Operations team that focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperforming cash Reconciliations • Guide the team that is responsible for following up on missing remittances, preparing refund package with accuracy and supply to clients, record all collections activities consistently as per client process (tool), deliver of process requirements to achieve key performance targets, and ensure compliance with internal controls, standards, and regulations • Conduct monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions • Monitor & drive team performance, including throughput and quality as per defined metrics • Interact with peers and/or management levels with clients or internal stakeholders • Provided minimal guidance when determining methods and procedures for new assignments • Managing medium-sized teams and/or work efforts at a client or within Accenture