ServiceNow Developer

Job content

Job Title: ServiceNow Developer

Location: Hyderabad

As ServiceNow Developer, you will perform configuration, development, support and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge and other modules.

In this role, you will

• Provide application support for the configuration, customization and administration of ServiceNow
• Deploy core functionality in an out-of-the-box ServiceNow
• Configure and maintain reconciliation, normalization and administers CMDB and establishes integrations with data sources as needed
• Implements ServiceNow technology and architectural concepts
• Provides extensive knowledge of technology, architectural concepts, and service definitions.
• Perform analysis of the processes, and documents and develops workflows for system functionality and customization
• Establishes and documents service processes and procedures
• Analyzes data and develops mapping schemas
• Analyzes customer requirements and translates into technical design solutions
• Work as part of a team
• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas
• Working knowledge of the interrelationships between ITIL processes including Asset Management, Service Catalog, Incident, Problem, Change and Release Management
• Develop custom workflows utilizing modern web technologies
• Configure out of the box workflows and create/maintain custom workflows
• Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom Javascript.
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
• Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support
• Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
• Support data migration as needed
• Support the creation of custom reports/dashboards
• Staying up to date with the latest releases, product enhancements, and plugins.
• Attending courses provided by ServiceNow to stay current on the technology.
• Continues improvement of service portal, mobile app
• Ability to configure and enhance core applications including, but not limited to, platform UIs, service portal, mobile app, tables, forms, lists, catalogs, workflows, roles, properties, business rules, ACLs, dashboards, homepages, and reports.
• Strong ability to design, build Service Request workflows and Service Catalog items.
• Participate in department on-call rotation
• This position may be required to perform other related duties as assigned

Skills and Experience

• Bachelors Degree with 8 – 10 years of relevant experience or Master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable
• At least 6 years of experience with the design, development and support of technology infrastructure.
• At least 4 years of ServiceNow development
• Experience with ServiceNow upgrades
• Experience with JavaScript/GLIDE, HTML5
• Assist establishing coding standards to help with consistency
• Strong analytical, problem-solving and decision making capabilities
• Experience integrating ServiceNow with external systems through SOAP or REST web services
• Experience using Workflow Editor to configure workflows
• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator
• Experience with JavaScript, Ajax, CSS, HTML
• Integration experience (REST, SOAP, JSON/XML).
• Experience or familiarity with Agile development and testing methodology.