Sr. Customer Care Executive

☞ Medipharma Konnect

View: 101

Update day: 03-06-2024

Location: Ahmedabad Gujrat

Category: Other Consulting / Customer Service

Industry:

Salary: ₹20,000 - ₹25,000 a month

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Job content

  • Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
  • Greeting customers in a friendly, professional manner using the suggested script.
  • Answering telephonic and e-mail inquiries in a timely manner.
  • Deferring queries to your line manager if you are unable to answer them.
  • Furnishing members and health care practitioners with details regarding members’ benefits.
  • Granting pre-authorizations for medical treatment, if covered.
  • Advising members of outstanding co-payments.
  • Providing extant and prospective members with the details of network providers.
  • Canceling members’ plans upon their request, or due to recurrent non-payment, if directed by your line manager.
  • Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Job Types: Full-time, Permanent

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Rotational shift
  • Weekend availability

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor’s (Preferred)

Experience:

  • customer care: 1 year (Preferred)
  • csr: 1 year (Preferred)

Language:

  • English, Hindi (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Speak with the employer
+91 8128838896

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Deadline: 18-07-2024

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