Team Lead

Job content

About Augtech NextWealth

Our offering is in the field of Information Technology and Information Technology Enabled Services. We are a social impact organization providing world class “Data Enrichment” and “Customer Interaction” services to our customers across AI/ML tech, E commerce, Fin-Tech, Education, and other domains. We are a part of NextWealth Entrepreneurs, we are committed to provide opportunity to talents in Tier -2, Tier -3 ecosystem As an organization we are driven by values like Integrity, Excellence, Respect, Commitment and Social Responsibility.

Job Role & Responsibilities – Team Leader

• Should create an inspiring team environment with an open communication culture.

• Set clear team goals and expectations.

• Delegate tasks and set deadlines for the team.

• Oversee day-to-day operation of the floor

• Monitor team performance and report on metrics

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts.

• Recognize high performance and reward accomplishments.

• Encourage creativity and risk-taking attitude of team members.

• Suggest and organize team building activities.

• Need to monitor calls and give feedback to the agents.

• Taking escalations call and handling the clients, should be able to respond to queries on TAT and

document it same for further use.

• Manage Productivity of each Team member.

• Should be able to communicate week off rosters, manage absenteeism, manage attrition, daily Logins, check on break timings, check and communicate every day productivity of each agent.

Education Qualification:Graduation / Post Graduation

Experience / Fresher: 3 to 4 years experienced

Job Location:Bhilai

Competencies Required

● Proven work experience as a team leader or supervisor

● In-depth knowledge of performance metrics

● Good PC skills, MS Excel & MS PPT (especially Vlook up, Concatenate, If else statement)

● Excellent communication and leadership skills

● Organizational and time-management skills

Contact:7880081965

E-mail:faraz.syed@augnw.com

Please note that candidate having link in Bhilai / Chhattisgarh would only be preferred.