Team Lead, Presentation Graphics, BES

☞ Integreon

View: 103

Update day: 06-05-2024

Location: Mumbai Suburbs Maharashtra Mumbai

Category: Design - Web Arts / Design IT - Software

Industry: Information Technology Services Computer Software Financial Services

Position: Associate

Job type: Full-time

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Job content

Job Title: Team lead

Location: Mumbai, India

Reporting Manager: Manager

Role Summary

Serves as primary contact between the Client and the production team

Responsibilities And Duties
  • Assists team members in understanding instructions and help team members improve efficiency and quality of work
  • Answers queries regarding complex requests and technical/production issues
  • Initiates corrective measures to ensure adherence to SOPs and the department’s internal and external targets (i.e. availability, quality, efficiency, OTD)
  • Schedules and coordinates shift meetings/huddles for any internal and client updates
  • Attends meetings/conference calls with clients and other members of the management team
  • Streamlines, updates, or creates processes for assigned SLAs
  • Drives timeliness of closing SLA-related issues (i.e. investigation, coaching, corrective action)
  • Develops and implements initiatives to improve assigned SLA
  • Maintain organizational and client confidentiality
  • Produce client worthy documents using MS Office applications and client tool
  • Operate as per the defined workflow processes and Standard Operating Procedures
Required Skills/Abilities
  • Positive attitude and excellent eye for detail
  • Good verbal and written English communication skills
  • Take ownership of one’s roles and responsibilities
  • Professional approach to problem solving and project completion
  • Ability to work without close supervision be self-sufficient at work
  • Willingness to work on rotating shifts (including weekend shifts)
  • Adhere to client leave policy and business etiquette onsite
  • Team player
Education And Experience
  • Graduate/PG in any stream with excellent academic record and strong communication skills
  • Must be skilled in MS Excel and Word
  • Verbal and written English language communication skills are also important
  • Preferably with basic HTML Coding experience
About Integreon

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.
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Deadline: 20-06-2024

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