Tech Support Representative

☞ HP

View: 107

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Information Technology IT - Hardware / Networking

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Job content

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

Job role - Technical Support - Voice

Responsibilities

  • Must have a graduation degree from any of the below UG programs like BA, B Com, BBA, BBM, BSc, BE/B Tech and BCA
  • Should have passed out in 2021 only
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Should be open to work in shifts

Knowledge and Skills required

  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should have excellent CRM skills, Email/Chat Etiquettes and good time management skills
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
  • Basic computer hardware knowledge

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.


About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
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Deadline: 20-06-2024

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