Technical Support Engineer -
View: 103
Update day: 06-05-2024
Location: Ujjain Madhya Pradesh
Category: Consulting / Customer Service Production / Operation
Position: Associate/Senior Associate -(Technical)
Job type: Full Time, Permanent
Experience: 3 - 4 years
Job content
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Servers
- Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime and Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support Works with vendor support contacts to resolve technical issues within the desktop environment
- When the restoration is beyond the scope of the Technical Support Engineer, he needs to escalate the issue/problem to proper tier 3 support team member and involve experts wherever required in order to resolve issues as quickly as possible
- Install, upgrade, support and troubleshoot authorised desktop applications
- Install, upgrade, support and troubleshoot and perform general maintenance for printers, computer hardware and any other authorised peripheral equipment
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Email account administration, i.e., account creation and management and distribution lists
- User account administration, i.e., account creation and management and password resets on Active Directory
- Maintains I.T. records and tracking for area of responsibility
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Maintains and consistently demonstrates a general knowledge of University guidelines, processes, practices and procedures Customer Focus
- Relevant work/technical support experience on computer networks and system administrations.
- Cisco and Microsoft Certifications will be an added advantage Optional.
- Problem Solving with communication skills.
- Interpersonal with Vendor Management Skills.
- Degree / Diploma in Computer Science and Engineering / Information Technology
Deadline: 20-06-2024
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