Technical Support Executive

Job content

Job Description:
We are seeking a skilled and customer-focused Technical Support Specialist to join our team. The ideal candidate will have a passion for technology and a strong desire to help customers resolve their technical issues promptly and effectively.

Key Responsibilities:

• Provide technical assistance and support to customers via phone, email, chat, or in person.
• Diagnose and troubleshoot hardware, software, and network problems.
• Escalate complex issues to the appropriate level of support personnel.
• Document and track customer inquiries, issues, and resolutions .
• Collaborate with other teams to identify and implement solutions to recurring technical issues.
• Ensure timely and satisfactory resolution of customer concerns while maintaining a high level of professionalism and customer satisfaction.
• Stay current with product updates, new technologies, and industry trends to better assist customers and improve support processes.

Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in technical support or with a minimum of 1-2 years of relevant experience.
• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals.
• Excellent problem-solving and analytical skills with the ability to troubleshoot technical issues efficiently.
• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Customer-centric mindset with a focus on delivering exceptional service and support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person