Technical Support Executive

☞ Civil Guruji

View: 98

Update day: 29-04-2024

Location: Bhilai Chhattisgarh

Category: Sales

Industry: Education Administration Programs

Position: Mid-Senior level

Job type: Full-time

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Job content

Roles and Responsibilities of Support Executives :

User Assistance:

  • Provide timely and accurate responses to user inquiries via various channels (email, chat, phone) regarding courses, features, and technical issues.
  • Assist users with account setup, login issues, password resets, and other account-related matters.

Technical Troubleshooting:

  • Diagnose and troubleshoot technical problems users encounter while using the EdTech platform.
  • Guide users through step-by-step instructions to resolve technical issues independently.

Course Information:

  • Offer detailed information about courses, curriculum, schedules, and prerequisites to potential and enrolled students.

Enrollment and Registration:

  • Assist students and parents with the enrollment and registration process, including payment processing and access to course materials.

Billing and Payments:

  • Address inquiries related to billing, invoices, payment plans, and refunds in a clear and friendly manner.

User Support:

  • Provide ongoing support to educators and instructors who use the platform for course delivery and management.

Troubleshoot User Issues:

  • Identify the root causes of user issues and provide effective solutions, escalating complex issues to higher tiers of support if necessary.

Feedback Collection:

  • Collect and document user feedback, feature requests, and suggestions to help improve the platform’s functionality and user experience.

Requirements & Skills:

  • A bachelor’s degree in a relevant field, such as Education, Communication, Computer Science, or a related discipline, is preferred.
  • Previous 1-year experience in customer support, technical support, or a related role is a plus, especially if it involves working with digital platforms or educational technology.
  • Familiarity with the EdTech industry, online learning platforms, and education-related technologies is beneficial.
  • Strong verbal and written communication skills are essential for clear and effective interaction with users.
  • Ability to empathize with users’ concerns and exhibit patience when assisting them with technical issues or inquiries.

Location: Bhilai, Chhatishgarh

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Deadline: 29-05-2024

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