Technical Support Supervisor EMEA region

☞ HP

View: 103

Update day: 30-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Information Technology

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Customer Care Center Team Supervisor

As a People Manager be able to Lead the team, Drive SLA, take Customer Centric Approach, be collaborative in stake holder management and a process and people Initiative champ .

What a Customer Care Center Team Supervisor does at HP:

  • Supervises a complex team of highly skilled technical resources that includes support Priority customers, Multi Language support through Real Time Translation, support partners through Customer Engineer Assist and E-Solutions.
  • The primary role will be to manage day to day operations activity, manage country stakeholders, manage escalation and deliver on Operational results consistently.
  • Create a highly engaging and motivated team to deliver best in class support to our customers and creating a culture of customer obsession.
  • Drive innovation and automation efforts to bring efficiency and reduce efforts for our Customers, Partners and engineers.
  • Collaborate effectively with different teams, adopt best practices and adopt quickly to changing environments.
  • Need to have growth mindset and less hand holding in running day to day operations.
  • Good to have Six sigma or Project Management certification

Education and Experience Required:

Must be a graduate and should have at least 9-12 years of related experience

Knowledge and Skills:

  • Must have prior experience in handling large teams of more than 50 members
  • Demonstrate business, technical or functional knowledge
  • Should have good project management, analysis, communication and presentation skills
  • The person needs to be open to working in EMEA time shift

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.

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About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
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Deadline: 14-07-2024

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