Travel Agent / Call Center Representative

About This Job:

Our Travel Agents are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team’s monthly goals. This role is great for anyone skilled in inbound or outbound sales.

Responsibilities:

• Assist members with understanding program benefits and consult them on product inquiries
• Properly search for air availability and quote itineraries in all fare types and cabins.
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Able to understand and demonstrate consultative selling techniques
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for meeting monthly individual goals
• Become an arriviabrand expert to assist members
• Manage member information confidentially and accurately to ensure transactions are processed correctly
• Collaborate with team members to meet monthly goals

Requirements:

• Travel, Tourism and Hospitality experience required
• 3 years of experience in a call center environment
• Excellent communication with fluency in English
• Experience servicing a United States customer base
• Airline, Travel and Resorts experience preferred
• GDS Travel Software experience
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound member calls
• Must be willing to work on an American schedule (between 7:30pm-7:30am)

Remote Work Requirements:

Due to the impact of COVID-19 all candidates hired will start working remotely.

Computer Requirements:

• Must have Antivirus installed
• Must be a currently supported version of Mac Desktop, Windows PC, or Laptop
• Not Permitted Mac Book, Mac Surface Pro, Chrome Book or Tablet
• Video capability
• Windows is 8.1 or 10. Mac OS must be at least High Sierra or 10.13
• CPU: 1.5 GHz or higher dual core processor
• RAM: 4 GB of RAM.
• Hard Drive: At least 250MB free space.
• Network Adapter: Must have an Ethernet adapter
• No Wireless Connections are permitted

Internet Information

• Minimum Download & Uploads Speed 30 Mbps
• To test your Internet speeds you can go to www.speedtest.net

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here atarrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:

• Employee Assistance Program
• Employee Referral Program
• Dedicated Employee Enrichment & Recognition Programs
• Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals

We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.