Urgently Looking For Technical Support Engineer L2

View: 103

Update day: 06-05-2024

Location: Kolkata West Bengal Indore Madhya Pradesh Hyderabad / Secunderabad Telangana Pune Maharashtra Ahmedabad Gujrat Chennai Tamil Nadu Bengaluru / Bangalore Karnataka Delhi Union Territories Mumbai

Category: IT - Software

Industry: IT Services & Consulting

Position: Technical Support Engineer

Job type: Full Time, Permanent

Experience: 3 - 8 years

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Job content

Required Skills

Administration and maintenance of Exchange & Office 365 (L2 Knowledge)
Administration and maintenance of O365 email service, ADFS and AD-Connect. (L2 Knowledge)
Administration & maintenance of Microsoft Azure (L1 Knowledge)
Active Directory maintenance & management, clean-up. (L1 Knowledge)
Administration and maintenance of DNS, DHCP.(L1 Knowledge)
Administration and maintenance of Virtualization Hyper V (L1 Knowledge).
Administration and maintenance of different Backup Solutions (L1 Knowledge).
Antivirus and Patch Management on Multiple Networks. Basic Networking.
Responsible for Business continuity and Disaster Recovery Planning (L1 Knowledge).

Roles & Responsibilities

+3 years’ experience working as a Technical Support engineer, preferably with international customers.
Flexible to work in in 24/7 environment.
Become the Technical/ Operations advisor for our Partner.
Converse with the Partner and their members on a day to day basis.
Will be required to co-ordinate with various dept. in the NOC and Partner teams and coordinate/escalate as necessary.
Will require to use tools that would facilitate co-ordination with NOC - ITS Portal, PSA Access, Office 365, Skype, Slack or any other tools.
Day- to-day management of the site, including supervising and monitoring the sites allotted for by the Partner.
Resolving technical issues and other problems that may arise.
Work with other partners/tools that the Partner uses for any support/escalations.
Client interactions.

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