US voice & Accent Trainer

☞ Provance Business Consulting Pvt. Ltd

View: 102

Update day: 28-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Education / Training

Industry:

Salary: Up to ₹6,00,000 a year

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Job content

Location: Bangalore

Qualification : Graduation with minimum 1 year experience as a VNA trainer.

Shifts : Night Shifts.

Mode : Work From Office.

  • ROLE AND RESPONSIBILITIES

FUNCTIONAL/OPERATIONAL:

 Possess thorough knowledge of the Domain

 Design Training curriculum

 Develop Training material in the form of manuals and modules

 Conduct detailed Voice & Accent training while keeping trainees alert and motivated

 Conduct detailed Process training while keeping trainees alert and motivated

 Deliver training sessions in adherence with process manuals and rigid training schedules

 Provide weekly training updates and reports to the management as well as Business Units

 Update process manuals

 Develop action plans for the bottom quartile

 Conduct gap analysis to better the current new hire training program

 Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals

 Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates

 Conduct internal Quality check for new hires during OJT as per the requirement

 Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT

 Conduct Refresher training as per TNA (Training Need Analysis) within assigned processes

 Take initiatives for improving Operations performance

 Review & recommend improvement of training content on a quarterly basis

PREFERRED SKILLS

 Minimum 1 year work experience as a Trainer/SME

ADDITIONAL REQUIREMENTS/TECHNICAL CERTIFICATIONS

 Certified on Facilitation Skills / Content Development by a recognized institute/organization (optional)

 Certified on Language / V&A skills/ Facilitation Skills by a recognized institute/organization (optional)

NOTICE PERIOD - Immediate, 30 Days or as per BU Discretion

EXPERIENCE - Minimum 2 years of work experience as a Trainer including 1 year in a Call Center or BPO

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Fixed shift
  • Monday to Friday
  • Night shift
  • US shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Do you have experience in US/International Voice & Accent Training ?
  • What is your expected CTC ?

Experience:

  • Voice & Accent training work: 1 year (Required)
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Deadline: 12-07-2024

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