Windows Server Expert L3

Job content

Exciting Opportunity to be part of Brennan IT (Australia’s No #1 IT - MSP) is hiring Windows Server Expert L3 with 10+ Years at Navi Mumbai or Kochi, Kerala

Job Description

Position: Windows Server Expert L3

Job Location: Ghansoli, Navi Mumbai or Kochi, Kerala

Experience: 10+ years

Type of Employment: Fulltime

Company: Brennan IT - (Australia’s Leading No .#1 Managed Services Provider)

Website: www.brennanit.com.au

Kindly apply on this link to get quick response -- https://adr.to/rzqyw

Purpose of Role
To provide 2ndor 3rd & 4th level technical support to Brennan IT clients, engineers and staff, in managed and non-managed services. To provide remote BAU support predominately focusing across the Microsoft core product set (such as Windows Server, Desktop, Exchange, SharePoint, Remote Desktop Services, SCCM and SCOM), Citrix XenApp and associated hardware infrastructure (HP, Dell and IBM).
Ability to prioritize tickets and escalate incidents within defined timeframes in accordance to service level agreements. This role requires someone that has the ability to solve the most complex, high-impact challenges faced by our customers in a timely and efficient manner. You will be responsible for proactively managing our clients IT environments and conducting problem management, to ensure the root cause of issues is addressed.
This role is designed to support the Australian based teams, supporting their Australian based customers. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Experience: 10+ years of experience in Windows Engineer / Wintel / Vmware/ Technical Support role.

Key Qualifications - Essential

• This role requires the follow Competencies and Experience;
• Must have a good command of the English language in order to provide effective phone, desk-side, and email support.
• Windows Server 2012/2016, DNS, DHCP, Group Policy
• Active Directory 2008 and above
• Vmware / Virtualization (Hyper V)
• MS Exchange, O365, FSMO Roles
• Backup and Storage Platforms (ANY)
• Remotely resolving tickets for managed and non-managed services
• Root cause investigation and remediation
• Proactive alert reporting and analytics
• Technology Roadmap for clients
• AD Heath-check - detailed server assessment - producing a client facing risk assessment report.
• Best practice Documentation (As built config outputs - procedures).
• Prior experience in being technical escalation point.
• Ability to backfill short term resource constraints in Australia.

Key Skills - Desirable
This role requires the follow Competencies and Experience;
Experience in Intune Management
MS Azure
ServiceNow Ticketing Tool
Microsoft Intune Management
MCSE or MCITP Windows Server 2012 or higher
Troubleshooting SCOM and SCCM agents
MCP in Windows Desktop
Symantec Backup Exec or ArcServe backup
StorageCraft or Veeam
Passion for customer service
Able to build and maintain relationships with customers and staff
Good verbal and written communication skills
Excellent problem-solving skills
Proven ability to work within and across teams
Industry based certifications
A do whatever it takes attitude

Key Responsibilities (but not limited):
Whilst your day to day activities will vary to meet your Rolls Mission, KPIs and the operational requirements of the job, we envisage the following key activities being required to achieve success in the position;
Remotely resolving tickets for managed and non-managed services.
Root cause investigation and remediation.
Proactive alert reporting and analytics.
Technology Roadmap for clients.
AD Heath-check - detailed server assessment - producing a client facing risk assessment report.
Best practice Documentation (As built config outputs - procedures).
Prior experience in being technical escalation point.
Ability to backfill short term resource constraints in Australia.
Ability to self learn and train team members as well.
Must be expert in atleast one technology.
Must be able to learn and support new and quickly changing technologies.

Please share updated resume on india.recruitment@brennanit.com.au OR Kindly forward/refer to your friends/colleagues who might be exploring similar job openings as unknowingly you are help them to get a right job at right time.