Customer Relationship Officer

☞ Bandhan Bank

看过: 101

更新日: 12-05-2024

位置: Port Blair Union Territories

类别: 咨询/客户服务 营业额

行业: Banking

水平: Associate

工作类型: Full-time

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工作内容

Location: Port Blair

Requirement:

  • The candidate needs to have minimum 2-4 years’ experience in branch banking sales and operations
  • Minimum education qualification is graduation.

The following are the specifications for the role:

  • Ensure that customer information is communicated to the respective customer only
  • Ensure that upon written request and verification of the signature the account information is provided
  • Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT)
  • Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalated
  • Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
  • Ensure that customer contact details are updated PAN, Address, Phone and email.
  • Ensure that correct product information is disseminated
  • Ensure that all reports are collected and delivered to the Custodian of Deliverable viz., Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits. As a custodian, ensure
  • That the laid down process for returned welcome kits is followed
  • That the customers are informed in case the deliverable got return & To maintain low deliverable stock and to reconcile deliverables and acknowledge E-RoD on receipt of the same.
  • Returned deliverables/deliverables with insufficient address ought to be handled as per the
  • to ensure reprocessing and curing of returned instructions, forms sent from CPU
  • Reduce holding volumes of deliverables/returned deliverables
  • Ensure proper record of destruction of deliverables is maintained
  • Deliver any other duties which are set by the branch banking leadership and / or the management.
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最后期限: 26-06-2024

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