GM-Demand Manager - HR and Security

Role

Demand Manager – ESS.

Job Level/ Designation

General Manager

Function / Department

IT/Technology

Location

Pune

Job Purpose

Manage all new IT initiatives for defined functions in terms of closing budget planning, requirements, scoping and working towards solution- delivery /SCM closure and tracking of end delivery, with providing regular updates to senior leaders. Play a key role in strategizing, planning along with functional teams basis business values/ROI, the IT implementations/requirement would bring in.

Key Result Areas/Accountabilities

As a demand manger he/she will Perform Requirement gathering at high level for quarterly/monthly budgeting exercise by engaging with business users 

• Conduct workshops with various stakeholders for all the requirements of new and enhancements to existing tools and applications and processes
• Address requirements based on stipulated benefits and justified ROI

• Work with required BA and SA and application teams for system impacts and solution approach basis the functional requirement specification.
• Get FRS document from team and seek sign off from business

• Clarify queries/comments between user and BA and close FRS sign off and closure of solution documents 
• Get NFA/BPA raised and approved in case of commercial projects.
• Get delivery plans from delivery teams basis priority discussions and overall delivery capacity
• Ensure getting UAT test cases aligned from Business users for timely UAT


• Establish review meetings with business users to ensure track milestones, manage risks, resolve issues/conflicts and provide periodic status reporting on multiple on-going demands.

• Manage dependencies for success of a project through effective interaction with other functions such as Infrastructure, application Owners, Release Management, Quality Assurance, Security Management, and Governance etc.

• Engage with internal IT teams and monitor demands progress regularly. Escalate concerns to the right forums.

Core Competencies, Knowledge, Experience

• 12-15+ years strong experience in telecom domain involving IT applications for use by business teams
• Good understanding of IT Applications involving employee/HR journeys
• Good understanding of technologies related to, telecom ESS/BSS applications, best practices, agile processes and emerging technologies

• Be an effective communicator ( oral and written), highly organized, good multi-tasker and possess interpersonal and leadership skills
• Ability to professionally interact with a diverse project team, managers and executives

• Good analytical and strategic skills and focus

• Excellent presentation, written and verbal communications skills
• Proactive, can work individually but very good team player.
• Ability to handle and resolve complex, ambiguous situations and identify right approach for resolution

Must have technical / professional qualifications

• Have B.E./ B.Tech graduation degree. Post-graduation (MBA) will be preferred

• Have understanding and hands - on experience in HR applications / processes and architecture.

• Have understand on Telecom technical processes


• Skills and Methodologies ( SDLC) to be known
• Hands on Telecom Domain expertise


• Prior experience of working with large IT setups preferably in Telecom covering multiple projects and transformation programs in multi-vendor scenario

• Exceptional written and verbal communication skills and ability to present in wider forums for the purpose of requirement elaboration, approach discussions and expectation management

• Prior experience of doing a functional/ Requirements understanding, Business Analyst role in HR/Telecom domain using various methodologies will be an added advantage.