Manager - IT (Workspace Productivity)

☞ Dream11

看过: 116

更新日: 06-05-2024

位置: Mumbai Suburbs Maharashtra

类别: IT-软件

行业: Sports

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Technology @ Dream11

Our Tech Team is the core of Dream11’s mobile-first cross-platform (Android & iOS, Mobile + Desktop PWA) product, serving more than 10 Crore users with over 70 million rpm (requests per minute) at peak with user concurrency of 5.5 million. Our tech stack is hosted on AWS and comprises multiple distributed systems like Cassandra, Aerospike, Akka, Voltdb, Ignite etc.

We have around 100+ micro-services primarily written in Java backed by vert.x framework. They serve isolated product features with discrete architectures to serve the respective use-cases. We have a completely in-house data infrastructure built on top of Kafka, Redshift, Spark, Druid etc. which powers our Machine Learning and Predictive Analytics use-cases. We ingress Terabytes of Data every day, which flows all over our Data pipelines to power a plethora of use-cases.

Systems IT @Dream11:

The Systems IT team manages the complete Dream11 network, tool and assets Infrastructure, with strong focus on governance, risk and compliance. Keeping our #UserFirst, Systems IT team has been very vital in ensuring enhanced productivity of all our clubs and Dream teams with scale-friendly automated processes.

The team is also responsible for securing the company IT infrastructure.

Your Role:

  • Taking complete responsibility for effective installation/configuration, operations and maintenance of end user computing and workspace infrastructure
  • Responsible for ensuring that the end user computing team are meeting and exceeding the expectations in regards to performance against SLA’s and KPI’s
  • Maintain and monitor Dream Sports network of servers, telecom, network, security and computer systems
  • Identifying problem areas and devising and delivering solutions to enhance quality of service and to mitigate recurrence in future
  • Onboarding and off-boarding users by managing and provisioning access
  • Implementing ITIL processes and best practices to increase workspace productivity and user experience
  • Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using Jira Service desk
  • Ensure all systems are secure by having 100% coverage under AV, MDM, DLP, authenticated and audited access to tools and software

Must Have:

  • Minimum of 8+ years of relevant hands-on and managing experience in end user computing workspace
  • Experience in SSO/SAML/IDP and strong understanding of DNS management, email management, and end-point security
  • Worked on configuration & problem management, documenting and defining process & SOP
  • Good knowledge of end user data backup solutions and resolving user queries

Good to Have:

  • Strong knowledge of MacOS and MDM platforms like JAMF, Okta, etc.
  • ITSM tool experience
  • Knowledge of scripting in shell, bash, etc.
  • Certified courses in information technology and security domain (CCNA/CCNP/CEH/AWS/ITL)
  • Knowledge on AWS IAM

Dream Sports is a sports technology company with brands such as Dream11, FanCode, DreamX, DreamSetGo and DreamPay in its portfolio. Dream Sports is executing its vision of ‘Make Sports Better’ by providing multiple avenues for fans to deeply engage with the sports they love through fantasy sports, content, commerce, experiences and events, among others.

Founded in 2008 by Harsh Jain and Bhavit Sheth, the company has been ranked #10 among India’s Great Mid-Size Workplaces in 2019 and was recognised as one of the top 10 innovative companies in India by Fast Company in 2019. Kalaari Capital, Think Investments, Multiples Equity, Tencent and Steadview Capital are the marquee investors in Dream Sports.
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最后期限: 20-06-2024

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