Manager - Retail Store Operations

☞ Vodafone Idea

看过: 102

更新日: 15-05-2024

位置: Mumbai Maharashtra

类别: 咨询/客户服务

行业:

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工作内容

Job Req ID: 36403
Location: Mumbai, IN
Function: Retail
About:

Sales

  • Achieve sales target for all products at store
  • Ensure and monitor quality of acquisition through the store

Revenue

  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions

ROI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store

Marketing

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines

People

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same


Critical Success Factors

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results

Threshold Functional Competencies

  • Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

  • Sales Planning and Forecasting
  • Solving Problems

  • 1 – 5 years of experience of retail store and customer relationship management
  • Revenue Target achievement and cost management


Essential : Graduation

Desired : full – time post - graduation in business management/MBA

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最后期限: 29-06-2024

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