Systems Support Analyst (6 months contract)

☞ Thermo Fisher Scientific

看过: 107

更新日: 04-06-2024

位置: Hyderabad / Secunderabad Telangana

类别: 科学 劳工

行业:

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工作内容

Provides end user support and minimal systems validation, as well as, support document production assistance for IRT or other systems produced within the department, as assigned. May train junior staff.


  • Responds to system users, addresses/answers questions/issues of moderate complexity and performs database updates of moderate complexity.
  • Maintains an available statusin the automated call distribution queue and responds to incoming interactions (e.g. phone calls, emails, chat requests, etc.) for all systems.
  • Acts as the primary support for end users of systems. Responds to inquiries from end users of assigned primary systems. Typically diagnoses problems including checking database, walking end-users through processes, etc.
  • Processes, reviews and documents data changes and interactions commensurate with level of database write access for the Systems Support Analyst role per approved procedures.
  • Functions as a member of the study-specific project team including understanding the systems.
  • Reviews and contributes to system design specifications, support directives and user guides.
  • Manages documentation creation, revisionand retention utilizing Good Documentation Practice (GDP) Guidelines and training other team members as required.

Education and Experience:

  • Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years).

Knowledge, Skills and Abilities:


  • Ability to work as a member of a multi-disciplinary team
  • Good written and verbal communication skills
  • General knowledge of GCPs and the conduct of clinical trials
  • Strong attention to detail and problem solving skills
  • Demonstrated proficiency in MS Office productivity applications
  • Knowledge of relational database systems (RDBMS) and structure•Training and experience in database management systems (SQL Developer and/or Oracle)
  • Experience with database tools with working knowledge of SQL and/or PL/SQL
  • Strong organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
  • Ability to work under pressure with tight deadlines and respond appropriately with patients and sites waiting on the phone, often with patient treatment and safety at stake
  • Ability to maintain a high degree of confidentiality with clinical data and client’s proprietary data
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最后期限: 19-07-2024

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