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水平: Mid-Senior level
工作类型: Full-time
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工作内容
We have a Vacancy with one of the leading Textile MNC (Workwear Service) for Pune - Chakan LocationJob Description -
Key Tasks
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
- Understands customer needs
- Knows customers and company ‘s customer registers
- Knows co. processes
- Has good knowledge of textile rental business/ models and products
- Knows factors which affect into the productivity
- Knows the prices and pricing system
- Knows customer satisfaction measurement system (and results) and also customer feedback system.
- Knows action plans
- Knows how to handle situations of nonconformities
- Excellent telephone communication skills
- Good PC skills in Word and Excel
- English knowledge is an advantage, (at least one in the CR group should have good knowledge in English language)
- Negotiation skills
- Systematic way of working and ability to analyze information
- Problem solving ability, and skills to sell solutions for customers.
- Result oriented and determined
- Disciplined
- Willingness and enthusiasm to work with people
- Ability to react fast into extraordinary situations and handle those
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最后期限: 12-07-2024
点击免费申请候选人
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