Academic Counsellor

View: 102

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Education / Training

Industry:

Salary: ₹1,00,000 - ₹3,00,000 a year

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Job content

Key Responsibilities

Field outgoing calls promptly throughout shift
Identify students questions, doubts, concerns, and overall needs
Provide sufficient answers and solutions to all student’s queries
Handle student’s concerns respectfully and professionally
Redirect to appropriate senior and team members when appropriate
Generate leads for clients by screening students and identifying potential opportunities
Ensure all voicemails are answered immediately
Maintain professional relationships with students through ongoing excellent service
Follow up with students on question status to ensure resolution
Collaborate with Academic counselor team members, sales team members and other company departments to ensure overall performance and client satisfaction
Meet or exceed call quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every student interaction
Perform duties and responsibilities with our client’s satisfaction as your number one priority

Job Type: Full-time

Salary: ₹100,000.00 - ₹300,000.00 per year

Schedule:

Ability to Commute/Relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

Work Remotely:

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