Admin reviewer

Job ID:37830
Location:Mumbai : India Management Office
Position Category:Administration/Business Support
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role purpose:

• To provide administration support against defined procedures with some discretion over priorities of workload. Undertakes a range of administrative activities and resolves queries for internal/external clients,
• In particular, conduct administrative reviews of client organization files, after each visit requiring a certification decision; client files would contain information such as: commercial agreement, assessment report, certificate.
• Produce reports of administrative review work carried out

Key Responsibilities:

• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
• Sharing expertise and knowledge within the team, to accelerate the work process and provide better quality output which will strengthen the bond among team members.
• Adhering to the budget allotted per scheme, performing KPI’s in accordance with the internal procedures, cost structure and requirement of the contract
• To support in initiatives taken for the betterment of the team and easy flow of process
• Inform visit LA and/or respective office on any Admin review findings requesting prompt resolution where required appropriate escalation matrix to be followed
• Meet business targets related to admin review process to enhance the short/ long term success of GCC operations through technical knowledge and focus on achieving results
• Provide a first level of response to all enquires and complaints, forwarding to other subject experts where applicable, to ensure a positive customer experience
• Review and prioritize the tasks on a daily basis, Ensure the task are scheduled and allocated as appropriate considering turnaround time and KPI are adhered
• Following time management, irrespective of the workload and being diligent in performing tasks.
• Each Admin reviewer to review pending Admin review tasks on a daily basis
• Complete admin reviews of client files within 3 working days from the visit report upload date,
• Admin reviews conducted meet applicable scheme and accreditation requirements
• Complete designated number of admin reviews per working day, for assigned jobs; when required, discuss with other admin reviewers and pick up files for admin reviews with a goal to ensure that set KPIs are achieved
• Upload admin review findings, as appropriate,
• Update raw data collation spreadsheet with visit details and admin review findings and other necessary details,
• Initiate monthly client satisfaction surveys, identify exclusions with Operations, and analyse the returns.
• Generic mailbox is managed effectively by ensuring that all request from stakeholders are prioritized and responded within set deadline
• Build and maintain good relationships through proactive communication within GCC team and our internal stake holders
• Show proactive approach in being part of GCC new projects
• Deal with queries and build relationships with internal/external clients, as appropriate,
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application,
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.
• Carry out any other tasks within the client service team, at the request of the line managers

Technical / Professional Qualifications / Requirements:

• Graduate in any discipline
• Should have at least 1-3 years of relevant work experience in an Admin or Support or Client care role
• Desirable to have some prior work experience as an Administrative reviewer with a recognised certification body, but not mandatory
• Having a general understanding of International management system standards such as - ISO 9001, ISO 14001, OHSAS 18001, IATF 16949 and AS 9100, will be preferable
• Possess strong communication skills in the English language (oral and written), along with excellent report writing and presentation skills
• Be computer literate - Have a good working knowledge of MS Word, Excel and PowerPoint
• Have an ability to manage time well, be analytic/evaluative and have an excellent attention to detail
• Drive to perform and continuously improve one’s knowledge and skills
• Have a polite and approachable manner
• Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines
• High degree of accuracy
• Able to work as part of a team to contribute to achieving departmental/business objectives

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).