Analyst - Learning Specialist

Job Title: Analyst

Career Level : C3

Shift: 2 PM to 11 PM IST

Location: Chennai, TN.

Work Type: Hybrid

About AstraZeneca: Here at AstraZeneca, you will have the chance to create a difference in people’s lives every single day. As one of the world’s outstanding biotechnology companies, our mission is centred on delivering life-changing products that advance world health, and help fight and cure disease. AstraZeneca has a dynamic environment that nurtures teamwork and innovation. We attract top minds, and we cultivate and build talent.

About the role:

We are looking for experienced LMS Administrator LxPwill be responsible for handling the LMS and LCMS. They support the end user by working with individuals and administrators in the field to register, support e-learning and training support requests. They also work with various levels of operations by providing training and compliance reports. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply communication and writing skills along with operations knowledge and expertise to manage online training.

Accountabilities / Responsibilities

• System Maintenance and Operations Support

Work with LMS provider to remain updated on system specifications and updates

Communicate updates and changes to the field as needed the end users

Provide end-user support (application support, e-learning, training support requests, and other areas as requested).

• Learning Administration Support

Management of courses, crafting courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and crafting audience type.

Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).

Management of Job role, creating roles and assign it to end users based on business requirement.

Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the users.

Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.

Proficient in supporting different LMS platforms like Saba, Degreed, Xyleme and SuccessFactors.

Connect with various clients as needed in order to define requirements for various training reports.

Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings

Backup and troubleshoot material hosted on the LMS.

Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data from various business departments.

• Documentation Support

Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.

Involve or contribute in create and maintain business project process and governance documents.

Create and improve quality related and other documents.

• Quality Assurance

Adhering to the quality process such as peer audit and manual testing the assets pre and post launch .

Should contribute in creating the new quality processes and documents.

Qualifications

• Bachelor’s degree with minimum of 3 years of related experience working within an LMS environment (Preferred: Saba Cloud or Degreed or Xyleme).

• Experience in Content curation and troubleshoot on eLearning contents issues

• Experience with all aspects of learning solution development preferred.

• Experience in communicating with a variety of groups of customers at different levels

• Ability to communicate how the training program and reporting works to support the business needs

• Build productive working relationships with the business unit you support

• Communicate effectively and possess strong business writing skills

• Proficiency or ability to gain proficiency in eLearning software

• Proficiency in training curriculum development preferred

• Possess outstanding customer service skills.

• Excellent time management skills with the ability to organize and prioritize effectively.

• Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers

• Strong oral and written communication skills

• Ability to work independently.

Desirable Skills and Experience

• Solid understanding of Microsoft Office programs, Excel and PowerPoint experience required

• Understanding of Articulate and captivate authoring tools.

• Knowledge of HTML and JavaScript

• Knowledge of adult learning principles and instructional design process.

Why Join?

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We encourage and consider applications to join our team from all qualified candidates, regardless of their characteristics. We align with all applicable laws and regulations on inclusivity in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.