Analyst-Workforce Services

☞ Accenture

View: 101

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Transport / Logistics / Warehouse Serving / Cleaner / Maids PG / PB / Reception Event Education / Training

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Job Description

Skill required:Workforce Services - Training and Performance Support
Designation:Management Level - Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:3-5 years

About Accenture Operations

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.
The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.
The Training and Performance Support team supports performance and training initiatives; designing, developing, and deploying training materials, documentation, references, templates, and online help to support software application end-users.

What are we looking for?

We are looking for individuals who have the following skillset:
  • Adaptable and flexible
  • Ability to perform under pressure
  • Ability to establish strong client relationship
  • Results orientation
  • Ability to work well in a team

Roles and Responsibilities

  • In this role, you are required to analyze and solve lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • You may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients
  • The decisions you make impact your work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work.
    • Please note this role may require you to work in rotational shifts.

Qualifications

Any Graduation
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Deadline: 20-06-2024

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