App Support Specialist- Salesforce

Job Title:App Support Specialist- Salesforce

Location:Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Dynamic Working

Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

• The role holder is accountable to provide Level2 production support of Salesforce applications
• The role holder should be a Salesforce SME hands-on experience supporting L2 function of Salesforce Tools and dealing with Salesforce premium support
  

What will you be doing?

• Salesforce L2 App specialist required providing live support and leadership for corporate SFDC applications including Multi Channel Applications in CoE model
• Strong technical knowledge of Salesforce Service Cloud, Apex and Visual Force
• Provide Guidance, Mentoring and Direction to the team members
• Owning and driving service improvements and stability activities evidencing ability to shape, co-ordinate and deliver key initiative
• Collaborate with other technology components, BTB/Component teams etc.
• Owning and driving governance around both the incident management and problem process, including actions from major problem reviews/high severity incidents, attending MPRs and giving value add to both the process and the outcome
• Drive Incident management improvements across entire Salesforce estate
• Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
• Collate data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI to identify improvement actions as part of SIP
• Reviewing of Implementation Plans & Release Documentation
• Monitoring and troubleshooting data feeds
• On call support, weekend working and ad-hoc overtime as appropriate
• Ad Hoc Reporting where appropriate
• Build networking and maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams

What we’re looking for:

• Degree in Information Systems or Computer Science or equivalent
• Relevance experience managing level 2 operations of Salesforce
• should be a Salesforce certified
• Live service / application support experience
• Excellent working knowledge of ticking tools and ITIL frameworks

Skills that will help you in the role:

• Ability to work independently as well as within a team
• Ability to drive complex application recoveries in a high pressured area.
• Ability to cover on call support and flexibility around working hours
• Proven Incident Management experience

Where will you be working?

• Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.