Area Business Manager

Job content

The Role
As an Area Business Head, the overall development, performance and maintenance of the center’s
activities to obtain the maximum efficiency, quality, service and profitability for the organization.

Key Roles & Responsibilities
● To achieve the given revenue and sales targets of the branch
● Complete Ownership of Sales, Marketing, Operations and Customer/Student Experience for the
given center
● To ensure recruitment, training, set action and targets, appraise and manage performance,
development, coaching and general support of all team members to ensure targets are met
● To handle branch operations & provide support to all other departments with and related issues
● To handle students’ and parents’ issues and concerns and give solutions and retain them. Also,
to be proactive to reach out to parents for continuous feedback in order to ensure customer
satisfaction & optimum results
● To ensure effective branding of the organization and events is done through various mediums as
and when required after thorough negotiation with vendors
● To make proper utilization of reports and its effective analysis for Strategic thinking and
execution
● To ensure the motivation of the team, coordination between team members and working
towards the organizational goal. Takes ownership of the Employees’ performance and retention
● To update (Verbally and/or written) your Reporting Manager on a routine basis for all relevant
issues in marketing and HO
● To ensure that branch is Corporate Guidelines Compliant
● To take care of month-wise fee collection. Also to monitor pending fees and ensure follow- up is
done for outstanding payments. Moreover, to ensure that refund and left-out cases are
controlled to the minimum
● Adherence to all admin and academic compliance necessary for smooth functioning of the
center. Ensuring that the branch gets a good audit rating Responsible for daily and fortnightly
update
● To maintain accurate records
● Responsible for your allocated workload and must meet all targets as agreed with your
Reporting Manager. The incumbent must contribute towards the smooth running of the
organization

Knowledge, Skill and Abilities
Centre managers need to have excellent leadership, delegation, and communication skills, with a
drive to meet business goals and a strong understanding of customer service.
● Should have experience in Sales and Marketing profile, preferably from FMCG, Telecom and BFSI
● Business Acumen / Business Orientation skills to understand the dynamics of the branch
● Good with monitoring/evaluating the services their business provides, ensuring they are up to
standard
● Innovative mindset; able to come up with creative solutions and implement new ideas
● Are “people-persons”, have excellent interpersonal skills and a good understanding of customer
service
● Able to train and supervise staff
● Have clerical skills as well as people skills; for managing files, records, and other word
processing-related tasks
● Good with delegating and coordinating tasks among workers
● Enthusiasm and a positive attitude (taking pleasure in helping others and ensuring the office is
always a pleasant work-space)
● high degree of integrity and honesty in all dealings
● Ability to work under pressure to meet deadlines
● Proactive self-starter.
● Technically competent with various software programs, such as Word, Excel, PowerPoint etc.
● Skills to effectively prioritise and execute tasks in a high-pressure environment is crucial
Academic Qualification:
B Tech/MBA with experience of 5-8 years
Standard of Leadership:
● Growth Mindset
a. Spotting opportunities for growth in line with business directives
b. Strong focus on marketplace
c. Willing to challenge the status quo
d. Build networks and leverage ideas
e. Turn ideas into action, persistent
● Consumer and customer centricity
a. Real interest in impacting a child’s future

b. Up to date with market trends and changes in the education ecosystem
c. Spot opportunities to improve business processes
● Accountability and Responsibility
a. Clarity on goals and KRAs
b. Acceptance of responsibility
c. Gain trust of stakeholders and team
d. Ownership of the initiative
● Building talent and teams
a. Recruit great people
b. Clear development goals for self and team
c. Develop effectiveness of the team