Assistant Department Manager

☞ T & A Solutions

View: 101

Update day: 06-05-2024

Location: Asansol West Bengal Kolkata

Category: Sales

Industry: Recruitment Staffing

Position: Retail Store Manager

Job type: Full Time, Permanent

Experience: 1 - 2 years

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Job content

Job description

  • Reports to Assistant Store Manager Direct Reports Customer service specialist Salary Package Qualification, Experience and Graduate with relevant retail experience of 1 -2 yearsTeam PlayerGood Communication Skills, Excellent Interpersonal Skills, Strong Execution skills,
  • Skills Required Process result orientation, Team Handling, organising skills, Execution Focus Customer Focus.
  • Customer Service: Implement 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff Ensure 100% GUEST sales process implementation and compliance Planogram and merchandising compliance Ushers/ Reverse Ushers customers acts on customer feedback
  • Performance Management Review: Meet targets as per KPIs Execute plans to maximize sales, Profit and Customer Experience 100% responsibility and accountability for complete compliance on promotion and offer execution - Zero tolerance
  • In store Merchandising: Ensure ticketing compliance (Correctness, cleanliness, adherence to guidelines)100% compliance on merchandising, display guidelines Drive liquidation of SLM Ageing stocks
  • Process: Responsible for maintaining stock accuracy (System and Physical stocks) PID s schedule compliance on a regular basis To ensure the adherence to SOPs in the section Drives Lean Time Equals Learn Time principle for his team
  • People: Plan staffing, sales targets for all team members Review performance on a daily basis for each team member and provide feedback and support to ensure they achieve the targets
  • Ensure every staff is fully trained before being deployed on the floor and continuous training is happening for the staff. Review staff performance on the floor - GUEST, Customer handling, Product knowledgeDrive croma.com usage on the floor to engage staff, improve product knowledge and deliver great customer service.
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Deadline: 20-06-2024

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