Assistant Front Office Manager

☞ Marg Hospitality

View: 101

Update day: 14-05-2024

Location: Kerala

Category: Administrative / Clerical / Assistant Information Technology Consulting / Customer Service Restaurant / Hotel / Tourism Executive management

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Job content

Location: Kerala

Reports To: Front Office Manager

Responsibilities:

  • Take charge of the operation of the front office department and primarily reporting to front office manager.
  • Act as the bridge between the front and the back office.
  • Customer Satisfaction with guest feedback, social media review.
  • Showing initiative, problem-solving, staff training and team leading.
  • Welcomes guests and fosters customer loyalty through his/her friendly conduct.
  • Should be able to deliver high quality of relationships with guests throughout their stay.
  • Needs to handle any guest complaints or issues and should provide speedy solutions.
  • Ensure personalized service is offered to each and every guest.
  • Supervises the management of debtors, group and individual quest invoicing and cash/card operations.
  • Have a good understanding of all the systems and standard operating procedures of the front office.
  • Ensure that quests documentation and information is available and up to date.
  • Oversee quest arrivals and departures with the front office executive and duty managers.
  • Ensures the pricing policy and internal audit procedures are duly applied.
  • You need to review the arrival list for all arrivals and VIP’s to check room allocations, amenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.

Essentials: You need to have a well-developed communication and customer relations skills and should be highly organized, result oriented carrying the ability to work well under pressure.

Education: Graduates bachelor degree and/or Diploma in Hospitality Management or other related fields. Computer Knowledge and experience in IDS software along with MS Office Program.

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Deadline: 28-06-2024

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