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Assistant Manager - Credit Operations
View: 106
Update day: 30-05-2024
Location: Pune Maharashtra
Category: TV / Media / Newspaper
Industry:
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Job content
Job Reference
* JR00078242
Job Summary
* Assistant Manager - Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
* Duties and Responsibilities - Duties and Responsibilities: • Daily Target achievement of assigned work and duties • End to end resolution on customer complaints with 100% close-looping • Optimise Productivity and improve Quality with the assigned work • Timely responses with resolution to Social Media and RBI and Senior Management complaints • Audits to improve processes and reduce Complaints • Highlight any point of improvement in product and process basis audit observations • Capture customer VOC in case of any escalation or complaint and highlight to relevant stakeholders for improvement • CSAT / NPS Target achievement and delivery of actions to improve service • Monitor and audit cases on a daily basis to ensure quality and eliminate any chances of financial loss/fraud
Required Qualifications and Experience
* Required Qualifications and Experience: • Should have 3 years of experience in managing Experience and Service • Prior experience in handling service processes and understanding customer needs • Should be passionate about Customer Experience and close eye to detail • Should have collaborative work style to engage with peers & colleagues across the company. • Should have average communication skills • Self-motivated and a self-starter • Should have good hands on experience working on MS office and Excel • Should have good knowledge of internal facing systems like Finnone, Pennant, CRM and Customer eye
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Deadline: 14-07-2024
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